This Refund Policy explains how refunds work for PlanSight AI ("PlanSight", "we", "us", "our") subscriptions. It supplements our Terms of Service and your rights under the Australian Consumer Law (ACL).
We've kept this short and direct so you know exactly where you stand before you subscribe.
The short version
- Cancel anytime. From your dashboard, in two clicks.
- You keep Pro access until the end of your current billing period. No early cut-off.
- After that, your account downgrades to Free. Your plans aren't deleted — Pro features just lock.
- No mid-cycle refunds. You've already paid for the current period and used (or could have used) it.
- 14-day money-back guarantee on your first Pro subscription. Try it, and if it's not for you, email us within 14 days for a full refund.
- Australian Consumer Law applies. Nothing below limits your rights under the ACL.
1. How cancellation works
You can cancel your Pro subscription at any time:
- Go to My Plans in your PlanSight dashboard.
- Click Manage billing to open the Stripe Customer Portal.
- Click Cancel subscription and confirm.
After cancellation:
- You will not be charged again at the next renewal date.
- You keep Pro access until the end of your current billing period (the date you'd otherwise have been renewed).
- After that, your account downgrades to the Free tier.
- Your uploaded plans are not deleted. They remain in your account, but Pro features (regenerate AI analysis, unlimited plans beyond the Free tier limit, custom branding, etc.) become locked.
- If you have more plans than the Free tier allows, you will need to delete or archive plans to bring yourself within Free tier limits. We will not auto-delete plans.
- You can re-subscribe at any time to unlock Pro features again.
2. Mid-cycle refunds
We do not provide refunds for partial billing periods or unused time within a billing period. Specifically:
- If you cancel monthly Pro on day 5 of the month, you keep access for the remaining ~25 days of that month, then downgrade. You are not refunded for those 5 days you didn't use.
- If you cancel annual Pro three months in, you keep access for the remaining nine months. You are not refunded for those nine months.
- If you stop using PlanSight but don't cancel, you continue to be charged at renewal. We do not retroactively refund unused subscription periods.
This policy exists because the Pro tier is priced as full-period access — you've paid for and could use the features through the end of the period. Stripe charges us the same payment processing fee whether you use the period or not.
Tip: If you're unsure whether you'll use Pro long-term, we recommend starting on the monthly plan. You can switch to the annual plan later from your dashboard when you're more certain, and lock in the ~17% annual discount.
3. 14-day money-back guarantee
For your first ever Pro subscription, we offer a 14-day money-back guarantee:
- If you cancel and request a refund within 14 days of your first Pro payment, we will refund the full amount.
- The refund is processed via Stripe and typically appears on your statement within 5–10 business days.
- Your account will downgrade to Free at the time the refund is processed.
To request a refund under this guarantee:
- Cancel your subscription from your dashboard, then
- Email billing@aisolutionmaven.com within 14 days of your first payment, with your account email and "14-day refund request" in the subject line.
The 14-day guarantee applies only to:
- Your first Pro subscription on a given account.
- Subscriptions purchased directly from PlanSight (not via a reseller).
It does not apply to:
- Renewal payments (only the very first payment qualifies);
- Subsequent subscriptions after a previous cancellation;
- Accounts that have used Pro features in bad faith (e.g., generating large volumes of AI Analysis then immediately requesting a refund).
4. Failed payments
If a renewal payment fails (e.g., expired card, insufficient funds):
- We will retry the payment for a short grace period.
- We will email you to update your payment method.
- If payment is not successfully made, we will downgrade your account to Free at the end of your current billing period. Your data is preserved.
You are not charged or owed a refund in this case — the payment simply didn't go through.
5. Refunds we will give
We will issue a refund (full or partial as appropriate) in the following situations:
- 14-day money-back guarantee. As described in section 3.
- Duplicate charges. If you were accidentally charged twice for the same period, we will refund the duplicate.
- Billing errors on our part. If we charged you more than you agreed to pay or on the wrong date, we will refund the difference.
- Service unavailable for an extended period. If the Service is completely unavailable for an extended period due to our fault (not third-party infrastructure outside our reasonable control), we may issue pro-rata credit or refund at our discretion.
- Rights under Australian Consumer Law. See section 7.
6. Refunds we will not give
Outside of the situations in section 5, we do not give refunds for:
- Cancellation mid-period;
- Not using the Service after subscribing;
- Forgetting to cancel before renewal;
- Subjective dissatisfaction after the 14-day guarantee window;
- Use of Pro features followed by cancellation;
- Loss of access caused by your breach of our Terms of Service;
- Loss of access caused by chargebacks you initiated (see section 8);
- Free tier accounts (there's nothing to refund).
7. Australian Consumer Law
If you are a consumer under the Australian Consumer Law (ACL), you have rights that cannot be excluded by this policy.
Under the ACL, you are entitled to a refund or remedy if:
- The Service has a major failure — for example, it is significantly different from what was described, unfit for its main purpose in a way that cannot reasonably be fixed, or unsafe;
- The Service fails to meet a consumer guarantee that the ACL imposes (such as guarantees of acceptable quality or fitness for disclosed purpose) and the failure cannot reasonably be remedied.
For minor problems, we have the right to choose between remedying the issue, replacing the Service, or refunding you.
Nothing in this Refund Policy:
- Excludes, restricts, or modifies any consumer guarantee, right, or remedy under the ACL;
- Limits your right to a refund or other remedy where required by the ACL.
If you believe a refund is owed to you under the ACL, contact us at the address below and we will respond within 14 days.
8. Chargebacks
Before initiating a chargeback with your bank or card issuer, please email us first. We can almost always resolve billing disputes faster and more amicably than a chargeback process.
If you initiate a chargeback without contacting us first:
- We may suspend your account pending dispute resolution;
- If the chargeback is found in our favour, we may pursue the disputed amount plus reasonable costs;
- Your account may be permanently terminated if we consider the chargeback to be in bad faith.
This does not limit your legitimate rights to dispute genuinely unauthorised charges with your card issuer.
9. How to request a refund or raise a billing issue
For all refund requests, billing disputes, or questions:
- Email: billing@aisolutionmaven.com
- Subject line: Include "Refund request" or "Billing dispute" plus your account email.
- Include: Your account email, the approximate date of the charge, the amount, and a brief description of the issue.
We aim to respond within 3 business days for routine requests and 14 days for refund decisions.
10. Changes to this Policy
We may update this Policy from time to time. Changes will apply to future subscriptions and renewals, not retroactively to refund requests already submitted. We will give at least 30 days' notice for material changes by email and/or in-app notification.
The "Last updated" date at the top reflects the latest revision.
11. Contact
AI Solution Maven Queensland, Australia Billing: [billing@aisolutionmaven.com]